EU Data Protection & GDPR

When you use our services you entrust us with your valuable information. We have made it a priority to protect your data and to provide you with choices about controlling it. We understand that there are particular concerns from companies in the EU about how we use and protect your data, so we put this page together as a guide to answer some of the most common questions you may have.

Data Processing Addendum

We offer data processing addendums (DPAs) for our customers that operate in the EU. Our DPA offers contractual terms that meet GDPR requirements and that reflect our data privacy and security commitments to our clients.

To ensure no inconsistent or additional terms are imposed on us beyond that reflected in our standard DPA and model clauses, we cannot agree to sign customers’ DPAs. As a small team we also can’t make individual changes to our DPA since we don’t have a legal team on staff. Any changes to the standard DPA would require legal counsel and a lot of back and forth discussion that would be cost prohibitive for our team.

Our Data Processing Addendum (DPA) is available here.

Privacy Shield

We comply with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework with respect to the transfer of personal data from the EEA or Switzerland, to our servers which are located In the US.

These frameworks were designed to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the EEA and Switzerland to the United States.

Using the EU US Privacy Shield Framework for data transfers from the EU to the US was approved on July 12, 2016 for the EU and on July 8, 2017 for the EEA. It was approved for transfer from Switzerland to the US on January 12, 2017.

You can view our Privacy Shield Policy here.

Sub-Processors

We engage with sub-processors to process personal data for the permitted purpose of providing the SimpleMDM service. Below is a listing of the sub-processors we utilize and the purpose for each engagement.

Partner Purpose
Amazon Web Services Cloud infrastructure hosting
ChartMogul Financial analytics
Drip Customer support
Facebook Marketing
Google Analytics / Adwords Analytics, metrics, and marketing
Google GSuite Email
Heap Analytics and metrics
HelpScout Customer support
MailChimp Newsletter
NewRelic Service performance monitoring
Stripe Payment processing
Twilio Cloud infrastructure hosting
UserVoice Customer support
Zoom Customer support

Contact Us

If you have questions about your business and the GDPR, we highly encourage you to seek legal counsel. However, if there’s a SimpleMDM-specific GDPR question or request, please contact us by email at support@simplemdm.com.